Pre-Contractual Information Form

PRE-INFORMATION FORM

  • SUBJECT

The subject of this Pre-Information Form is to inform the customer who will purchase the products specified in terms of characteristics and sales price on the website named "www.alexandrehome.com" ("Website") and BB Grup Tekstil Ltd. Şti. ("Seller") regarding the Distance Sales Agreement ("Agreement") in accordance with the Law on the Protection of Consumers, the Regulation on Distance Contracts, the Law on the Regulation of Electronic Commerce, and relevant legislation. In this Pre-Information Form, regardless of the number of units purchased or ordered by the customer, all products will be referred to as "Product".

This Pre-Information Form is an integral part and annex of the Agreement. By confirming this Pre-Information Form electronically, the customer confirms that before the conclusion of the Agreement, they have obtained the address, basic specifications of the products ordered, including the price including all taxes, the right of withdrawal, and payment and delivery information that the Seller is obliged to provide to the customer.

  • OUR INFORMATION

The sales of goods through the Internet Site are conducted by BB Grup Tekstil Ltd. Şti., a Turkish company registered at [Address], registered with the Istanbul Trade Registry with registration number 800270, and registered with the Beşiktaş Tax Office with tax identification number 1600658531, under the name Alexandre Home. The Seller can be reached by calling the toll-free customer service line at [Number].

  • YOUR INFORMATION AND VISITS TO THE WEBSITE

To purchase the desired product, the customer needs to share personal information. The information shared with the Seller is processed in accordance with the Privacy Policy. By using the Website, the customer confirms the accuracy and truthfulness of all information and personal data shared with the Seller and accepts the processing of this information and personal data.

Customer information includes:

Name/Title:

Delivery Address:

Phone:

Email:

The Seller may use or process information such as name, surname, phone number, ID number, address, email address, date of birth of the customer during the shopping process for contacting the customer or may store or process this information.

The customer has the right to apply to the Seller at any time to learn whether their personal data is being processed, request information about processed personal data if any, learn the purpose of processing personal data and whether these data are used appropriately, know the third parties to whom personal data are transferred, request correction of personal data errors, and if any transfers have been made, request that this correction be requested from the relevant third party, request the deletion, destruction, or anonymization of personal data if the reasons requiring the processing of data cease to exist, and request that this request be conveyed to the transferred third party, object to any negative consequences arising from the processed data, and demand their damages within the framework of the law due to unlawful data processing.

  • PRODUCT INFORMATION

The basic specifications of the product (type, quantity, brand/model, color, quantity) and exclusive features are available on the Internet Site. If the subject of the Agreement product is subject to any campaign, the conditions of this campaign will be valid only until the expiration date of the campaign. The Seller may end campaign periods and change their conditions.

The prices listed and announced on the site are sales prices. The announced prices and promises are valid until they are updated and changed. Prices announced for a limited period are valid until the specified period ends.

The sales price, including all taxes and ancillary expenses of the product, is shown publicly on the Internet Site before the payment transaction is completed by the customer.

  • USE OF THE WEBSITE

By using the Internet Site and/or placing an order through the Internet Site, the customer agrees to use the Internet Site only for legitimate requests or orders, not to place unrealistic, false, or fake orders; when the Seller has reasonable suspicion that such an order has been placed, the Seller has the right to cancel the order and inform the relevant authorities, acknowledges, declares, and undertakes that the Seller may use the correct and up-to-date email, mail, and/or other contact information provided by the customer, and that the Seller may use this information to communicate with the customer when necessary.

If the customer does not provide all the information required by the Seller when placing an order, the Seller may not complete the order. When the customer places an order through the Internet Site, they confirm that they are at least 18 years old and legally competent to enter into a contract.

  • AVAILABILITY OF SERVICES

The products offered on this website are suitable for delivery only within the borders of the Republic of Turkey.

  • CONCLUSION OF THE AGREEMENT

The customer must follow the online purchase process to place an order and click the "Confirm Payment" option. After doing so, the customer receives an e-mail confirming that the order has been received ("Order Confirmation"). In a subsequent second e-mail, the customer is notified that the order has been accepted and is being shipped ("Delivery Confirmation"). If such confirmation has not been provided by the Seller, the Agreement is not deemed to have been concluded.

By confirming this Pre-Information Form electronically, the customer hereby declares that they have read, understood, and accepted the above information.

 

  • DELIVERY

Unless there is any extraordinary circumstance, the Seller delivers the products listed in the Delivery Confirmation by the delivery date specified in the Delivery Confirmation, or for orders where no estimated delivery date is specified, within a maximum of thirty (30) days from the Order Confirmation date, through the courier company with which it has an agreement. In case of a delay in the supply of the products due to a circumstance beyond the control of the Seller, the Seller informs the Customer as soon as possible and takes measures to minimize the impact of the delay. The Seller shall not be liable for delays due to circumstances beyond its control. If the products are found to be defective at the time of delivery, the product/products are returned to the Seller as shipped, and within 14 days following this date, a new one is replaced without any additional shipping fee being requested from the Customer. If the products are found to be defective after the delivery, the Customer notifies the Seller in writing or verbally through customer service. Following this notification, the products will be transported by the courier company directed by the Seller, and the received products will be evaluated by the Seller. If it is determined that the products are defective, the products subject to the notification will be replaced with a new one within 30 business days following the date of return, without requesting an additional shipping fee. Otherwise, the price of the products will be refunded to the Customer. It is a condition for the delivery of the products subject to the Agreement that the Agreement has been approved electronically and the sales price has been paid by the Customer in the payment method preferred by the Customer. If for any reason the price of the products is not paid or the payment is cancelled by the bank, the Customer acknowledges, declares, and undertakes that the Seller has the right to refrain from the obligation to deliver the products without any liability arising from the Seller's obligation to deliver the products.

  • INABILITY TO DELIVER

If delivery is not possible, the product is returned to the warehouse. If delivery is not possible, the Customer is informed about where the product is and how to rearrange the delivery. If the Customer is not present at the delivery location at the agreed time, the Customer must contact the Seller to rearrange the delivery for another suitable day. If the product subject to the order is brought to the delivery address but cannot be delivered due to a reason not caused by the Seller, and if the Customer does not contact the Seller within fifteen (15) days for delivery, the Agreement may be terminated on the grounds that the Customer has acted contrary to the Agreement. As a result of the termination of the Agreement, the Seller will refund to the Customer all payments received from the Customer without any unreasonable delay, in any case, within fourteen (14) days following the termination of the Agreement, including the delivery cost (except for additional expenses arising from any delivery method other than the ordinary delivery method offered by the Seller). The Customer acknowledges that there may be additional costs for the shipping process due to the termination of the Agreement and agrees that the Seller may pass on these costs to the Customer.

  • RISK AND OWNERSHIP

Until the delivery of the products by the courier/shipping company determined by the Seller and accepted by the Customer, all kinds of benefits and damages related to the products will be the responsibility of the Seller. The ownership of the products passes to the Customer from the moment the product is delivered to the Customer or the person at the delivery address.

  • PRICE AND PAYMENT

If the Customer approves this Pre-Information Form and the Agreement, the Customer purchases the product ordered at the price specified on the Internet Site with the payment method chosen by the Customer on the Internet Site. Payments are made via credit cards and debit cards using the payment methods shown on the website and applications. The prices on the Internet Site include VAT and taxes but do not include the delivery fee, and the total order amount will be determined by adding this fee to the total.

The Seller is not responsible for any deductions made by banks during payments under different names. The Seller's initiatives regarding campaigns within the scope of banks with which the Customer has an agreement for installment sales are beyond the control of the Seller. Campaigns under the control and discretion of the Seller will be announced on the Internet Site.

The "Pay Now" option, Price changes, rearrangements, and payment systems to be followed by the Customer for orders placed through the Internet Site are detailed in the Agreement.

In cases where payment is made without issuing an expense document such as a credit card, if the card is unlawfully used by another person; Transactions will be carried out in accordance with the Law on Bank Cards and Credit Cards and the Regulation on Bank Cards and Credit Cards.

In cases of installment sales, in accordance with Article 19 of the Law on the Protection of Consumers, the Seller reserves the right to demand the performance of the remaining debt in full in case of default in payment of installments by the consumer, and reserves its other legal rights.

  • INVOICE

The invoice is issued by the Seller upon the Order Confirmation and sent to the Customer along with the delivered products at the latest. The Seller reserves the right to apply other methods compliant with e-invoice/e-archive regulations regarding invoices.

  • PURCHASING WITHOUT MEMBERSHIP

The feature of purchasing products without membership is available on the Internet Site. In such a purchase process, only the information necessary for processing the order is requested from the Customer. When the Customer completes the purchase process, options are provided to either register as a user or continue as a user without registration.

  • RIGHT OF WITHDRAWAL

The Customer may exercise the right of withdrawal granted to them by the relevant legislation within 14 (fourteen) days from the delivery of the products subject to the Agreement to themselves or to the person at the notified address. In order for the Customer to exercise the right of withdrawal, it is required that the Customer notifies the Seller in writing or verbally through customer service within this period, that the products are not among the products for which the right of withdrawal cannot be used as stipulated in the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts, and that the product has not suffered damage of a nature that would prevent its resale outside of ordinary use and has not been used in this way.

For the determination of the withdrawal period, in cases where multiple items are the subject of a single order and delivered separately, the day on which the Customer or the third party designated by the Customer receives the last item shall be taken into account; in cases where the goods consist of multiple parts, the day on which the Customer or the third party designated by the Customer receives the last part shall be taken into account.

In the case of products that have gained personalized qualities by being subject to alterations, changes, or additions according to the Customer's requests before the order, the right of withdrawal cannot be exercised. The Customer cannot exercise the right of withdrawal in contracts such as:

  1. Contracts related to goods or services whose prices are dependent on fluctuations in financial markets and which are not under the control of the SELLER or the provider,
  2. Contracts related to goods prepared according to the requests or personal needs of the Customer,
  3. Contracts for the delivery of goods that are not suitable for return due to health and hygiene reasons and whose protective elements such as packaging, tape, seal, package, etc. have been opened after delivery,
  4. Contracts related to goods that are mixed with other products after delivery and cannot be separated due to their nature,
  5. Contracts related to services that have started to be performed with the consent of the consumer before the expiration of the withdrawal period.

 

If the Customer exercises the right of withdrawal by notifying the Seller in writing or verbally through customer service within the 14 (fourteen) day period following the delivery of the products, the Seller is obliged to accept the products in their original condition, with the original delivery note and invoice, without any transportation costs being borne by the Customer. The Customer has the right of withdrawal before the delivery of the products. If the Customer does not use the products in accordance with their operation, technical specifications, and usage instructions within the withdrawal period, the Customer is responsible for any changes and deterioration that may occur, and the Customer is obliged to compensate for the decrease in the value of the products. The Seller will receive the products to be returned due to the exercise of the right of withdrawal through the courier company agreed upon by the Seller, at a time (date) to be determined by mutual agreement with the Seller. In order for the Customer to learn the courier company agreed upon by the Seller as of the date the Agreement is approved by the Seller, the Customer must contact the Seller. If the Customer sends the products to be returned through a shipping company that is not affiliated with the Seller, the shipping cost will be borne by the Customer. In corporate returns, it is mandatory to issue a return invoice.

The Customer acknowledges, declares, and undertakes that if they request a refund for payments made by credit card, the refund will not be made in cash. In the event of the exercise of the right of withdrawal, the price of the products and the shipping costs will be refunded to the Customer within 14 (fourteen) days from the date the Seller receives notification of the exercise of the right of withdrawal, in accordance with the payment method used by the Customer when purchasing the products. If requested by the Customer, the return cost may be offset against the price of the goods or services to be refunded. The refund to the credit card will be made within the existing refund procedures of the banks. In cases where installment payments are made, the refund will be made within the existing refund procedures of the banks. If the Seller is unable to make the refund due to the Customer's credit card being cancelled/changed or not working for any reason, the Customer is obliged to receive the money by applying in writing to the Seller with the relevant documents obtained from the bank regarding the matter. In such a case, the Customer cannot claim any delay damages, interest, or similar requests from the Seller under any name.

The Customer is obliged to return the product to the return address specified in Article 1 within 14 (fourteen) days from the date they notify the Seller of the exercise of the right of withdrawal.

  • NOTIFICATIONS

All notifications to the Seller must be made in writing. The Customer expressly acknowledges and declares that the Seller may notify the Customer through the email or postal address provided by the Customer when placing the order, as stipulated in Article 22. When posted on the website, the notification will be deemed to have been received immediately, within 24 hours if sent by email, or within 3 days of the date of sending the letter. In the case of a letter, the proof that the letter was sent to the correct address, sealed, and delivered to the post office, and in the case of an email, the information that the email was sent to the relevant email address, will be sufficient proof of receipt.

  • APPLICABLE LAW AND JURISDICTION

The use of the Internet Site and the Agreements regarding the purchase of products through the Internet Site will be subject to the laws of the Republic of Turkey. Any dispute arising from or related to the use of the Internet Site or such an agreement shall be subject to the jurisdiction of the courts of Turkey. In case of a dispute regarding the Agreement, the Customer may make necessary applications to the competent Consumer Court or Consumer Arbitration Committee.